Khuluma App Privacy Policy
Effective Date: 9 August 2025

1. Introduction
Khuluma App (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our mobile application and related services.

Our services include:

Booking and managing mental health counseling appointments

Accessing mental health resources, news, and updates

Browsing job listings and applying for opportunities

By using the Khuluma App, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect
We may collect the following types of information:

a) Personal Information

Full name

Contact details (email, phone number)

Date of birth

Gender (optional)

Address (if relevant to services)

Employment and education details (for job applications)

b) Mental Health Appointment Data

Booking details (date, time, counselor assigned)

Session notes or progress (only where you provide consent)

c) Job Application Data

Resume/CV

Cover letter

Application history

d) Technical Data

Device information (model, operating system)

App usage statistics

IP address and location (if enabled)

3. How We Use Your Information
We use your information to:

Provide counseling and mental health appointment services

Facilitate job listings, applications, and employer communication

Send reminders, updates, and relevant notifications

Improve our services and user experience

Ensure compliance with applicable laws and regulations

4. Sharing of Information
We do not sell your personal data. We may share your information only in the following situations:

With counselors or health professionals for appointment management

With potential employers when you apply for a job through our platform

With service providers who help us operate the app (e.g., cloud hosting, email/SMS services)

When required by law or to protect rights, safety, or property

5. Data Storage and Security
Your data is stored securely in encrypted databases.

We implement industry-standard measures to protect against unauthorized access, alteration, disclosure, or destruction of your data.

Access to personal information is restricted to authorized personnel only.

6. Your Rights
You have the right to:

Access, correct, or delete your personal data

Withdraw consent for specific uses of your data

Request a copy of your data in a portable format

Lodge a complaint with a data protection authority

To exercise your rights, contact us at privacy@khulumaeswatini.com.

7. Retention of Information
We retain your information only for as long as necessary to provide our services or comply with legal obligations. Job application and counseling data may be kept for record purposes unless you request deletion.

8. Children’s Privacy
Our services are intended for users 18 years and older. If you are under 18, you may use the app only with parental or guardian consent.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted within the app with a revised effective date.

10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact:

Khuluma App Privacy Office
Email: privacy@khulumaeswatini.com
Phone: (+268) 7654 7494
Mbabane, Eswatini